Last updated September 01, 2023

This Shipping Policy is for Mixmetric LTD (doing business as Ergometric)

At Ergometric we want to ensure that you are completely satisfied with your purchase. If you have any issues with your order, we are here to help. Please read our returns policy carefully to understand our procedures and guidelines.

1. Shipping Methods and Carriers:

At Ergometric, we offer several shipping methods to ensure your order arrives in a timely and secure manner. Our primary shipping carriers include PB Logistics, DHL, IMB Installations, RT Installation, and we may also utilise other reputable carriers when necessary. The available shipping methods and their estimated delivery times will be displayed during the checkout process.

2. Processing Time:

Orders are typically processed and shipped within 3-5 business days after payment confirmation. Please note that order processing may be delayed during peak holiday seasons or due to unforeseen circumstances.

3. Shipping Costs:

Shipping costs are calculated based on the weight and destination of your order. The shipping cost will be displayed during the checkout process before you confirm your order. Free shipping may be offered for orders above a certain amount, and this will be indicated at the time of purchase.

4. Shipping Destinations:

We currently offer shipping within mainland UK. If you wish to have an order shipped outside of this location, please contact our customer support team, and we will do our best to accommodate your request.

5. Delivery Times:

Delivery times may vary depending on the shipping method you choose and your location. While we strive to meet estimated delivery times, we cannot always guarantee specific delivery dates. Once your order has been shipped, you will receive status updates of your shipment.

6. Order Tracking:

You will receive a shipping confirmation email once your order is dispatched. Our couriers will update you via phone / text / email.

7. Shipping Issues and Delays:

We make every effort to ensure timely and accurate deliveries. However, we are not responsible for delays caused by unforeseen circumstances such as inclement weather, natural disasters, customs inspections, or carrier-related issues. If you experience a significant shipping delay, please contact our customer support team for assistance.

8. Undeliverable Addresses:

It is your responsibility to provide accurate and complete shipping information. If your order is returned to us due to an incorrect or undeliverable address, additional shipping charges may apply for reshipment. We will make every effort to contact you in this situation.

9. Lost or Damaged Shipments:

In the rare event that your order is lost or arrives damaged, please contact our customer support team within 14 days of the delivery date. We will work with you to resolve the issue promptly.

10. Returns and Refunds:

Please refer to our Return Policy for information on returns, exchanges, and refunds related to shipped products.

11. Contact Us:

If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact us through our Contact Page or at info@ergometric.co.uk

12. Policy Updates:

We reserve the right to update our shipping policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.

Thank you for choosing Ergometric. We are committed to ensuring a smooth and efficient shipping experience for our valued customers.

Last updated September 01, 2023